Program Overview

Introduction to USAccess

Protecting and keeping government assets secure such as facilities, computers, or information systems, are a fundamental responsibility of government employees. To ensure consistent implementation across the federal government, Homeland Security Presidential Directive12 (HSPD-12) was enacted. HSPD-12 provides for a new standardized federal identity credential that is designed to enhance security, reduce identity fraud, and protect the personal privacy of those issued government identification.

As the executive agent responsible for managing government-wide acquisition of information technology to implement HSPD-12 services, the GSA HSPD-12 Managed Service Office (MSO) provides federal agencies with interoperable identity management and credentialing solutions. These solutions include providing end-to-end services to enroll applicants, issue credentials, and manage the lifecycle of these credentials.

The MSO established the USAccess Program to offer federal agencies a managed, shared service solution. The USAccess Program simplifies the process of procuring and maintaining PIV compliant credentials, while  meeting HSPD-12 milestones for issuing the credentials.

GSA has developed a complete end-to-end service to issue fully compliant identity credentials to government employees and contractors. By participating in the USAccess Program, your agency benefits from an operational and robust infrastructure, centralized program and billing management, technical expertise, and economies of scale for credential management. Furthermore, USAccess provides a key foundational component to help your agency unite its logical and physical access control system implementation strategies.

A Comprehensive Set of Services

USAccess provides participating agencies with a comprehensive set of services. The set of services include:


System Infrastructure

 Provides a secure, standards-based enterprise identity management capability with various PIV related components, implemented with high availability and disaster recovery capabilities.



Credential Production, Issuance, Activation and Management


  • Automatically batches and processes PIV credential requests, produces the credential in a central facility, and ships to designated agency locations.
  • Once the applicant receives the credential, his/her identity is confirmed using biometric verification, followed by credential “personalization”. The credential "personalization" combines the applicant’s biographic information, fingerprint templates, and PIN to generate a suite of digital certificates.
  • Credential management activities, such as suspensions, reprints or revocations, may be performed by authorized role holders via an intuitive user interface.
  • Agencies using Light Activation stations provide applicants and credential holders with more convenient locations to easily activate their credential or perform maintenance activities such as certificate updates.


Role Holder Administration and Management

Within the USAccess system, a role administrator assigns designated personnel separate and distinct privileges to sponsor, enroll, adjudicate, and activate PIV credentials. Individual personnel will receive special training developed specifically to address the key functions of the role.




Generate various system reports to track the progress on credentialing applicants or shipments of credentials. Additionally, agencies receive detailed monthly invoice reports.



Public Key Infrastructure (PKI)

Credential provided with four digital certificates (credential authentication, identity, e-mail signing, and e-mail encryption).




I am ready to become a USAccess customer.

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