Frequently Asked Questions

The FAQs on this page are related to the information in the USAccess Implementation section of this Website including specific information about the benefits of the USAccess program for your agency, processes to onboard into the USAccess Program and establish and certify your center. FAQs relating to About USAccess or the PIV Credential reside in those sections.

Implementation

Q: When can I expect my first invoice? A: You will receive your first invoice one to two month(s) after your first service begins. That service may be an enrollment station, credential enrollments, test PIV Credentials, or any other item from the Pricing Sheet, which can be found in the USAccess Implementation>Getting Started section of this website.
Last Updated: 9/25/2009 9:27:28 PM

Related FAQs

How do I purchase a Light Activation Kit?
If I have questions about Light Activation, who do I contact?
What is in a Light Activation Kit?
What is the USAccess Light Activation Kit?
What actions can I perform using the Light Activation Service?
What is Light Activation?
What information will be on my invoice?
Who should I contact if I have questions or concerns regarding my invoice?
Does the USAccess system support temporary issuance of credentials including certificates?
Does the GSA USAccess system support certificate suspension? What other status might the certificate be in?
If you send a document or email signed with a PKI certificate, can the recipient open it up and see the signature without having a PKI certificate? If the recipient needs a PKI certificate is there anything else the recipient needs?
How are USAccess credentials shipped?
What forms do I need to complete to submit funding to the MSO?
Are we using IPAC (Intra-governmental Payment and Collection) billing?
Who in my agency should receive the invoice?
What do I do once I get my invoice? What if I don’t agree with the charges, should I put in a chargeback?
How does my Agency participate in the program?
When can I expect to start issuing PIV credentials to my employees?
Who can purchase services from the GSA MSO?
What are the costs for each Agency to participate?
What is PKI (Public Key Infrastructure) and why do I need it?
Does the MSO have a complete certificate profile?
What do the Agencies need to do to validate the GSA MSO Shared Service Provider (SSP) issued certificates?