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Frequently Asked Questions

The FAQs on this page are related to the information in the PIV Credential section of this Website including specific information about getting a credential, making appointments using the GSA Online Scheduling system, the credentialing process for the Applicant, and how to manage your credential. FAQs relating to About USAccess or the USAccess Implementation reside in those sections.

The PIV Credential

Q: I have forgotten my PIN. How do I reset my PIV Credential PIN? A: The PIV Credential PIN can be reset at any USAccess Activation station. Reset your one time use Activation Password and use Unattended Activation to reset your PIN. Visit the Password Reset Portal (https://portal.identitymsp.com/AssuredIdentityApplicant) and follow the directions to reset your Password.

If you do not know or have not reset your one time use Activation Password, the PIN must be reset with the assistance of an Activator using Attended Activation.

Attended PIN Reset is required for credential holders who did not successfully capture fingerprints during Enrollment. Last Updated: 7/11/2010 6:30:44 PM

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